Terms of service

Last updated: June 2026

These terms govern your use of the submove website and the invitation-only client portal. By accessing either, or by signing in to the portal, you agree to them. We have kept them plain. Where a separate written agreement covers your engagement with us, that agreement controls if anything here conflicts with it.

submove is operated by SUBMOVE S.R.L, of Bd. Decebal 27, Romania (referred to here as "submove", "we", "us", or "our"). "You" means the individual using the site or portal, and, where you act for an organization, that organization as well.

1.Acceptance of these terms

You accept these terms when you use the site, request a simulation, or sign in to the client portal. If you do not agree, do not use the service. If you are accepting on behalf of an organization, you confirm that you are authorized to bind that organization to these terms.

2.Eligibility and invitation-only access

submove is invitation-only and consulting-led. We work with a small number of organizations at a time, and access to the client portal is granted to named people for a specific engagement. There is no public sign-up.

• You must be at least 18 and able to enter into a binding agreement.
• Portal access is personal to you, tied to your invited email, and not transferable. Do not share it, and tell us if someone who should no longer have access still does.
• We may grant, suspend, or withdraw access at our discretion, including when an engagement ends or when these terms or an acceptable-use rule are broken.

3.What submove is, and what it is not

submove is a decision-intelligence diagnostic, a flight simulator for organizational decisions. It plays a named people-change, such as a new manager, a restructure, a return to office, or layoffs, forward across a model of your organization and reports likely stress, morale, trust, and performance trajectories before the decision is made. People are resolved into anonymous, governed individual profiles placed inside your real reporting network, with personality as a moderator only.

The model is calibrated on a large body of organizational-behavior research, not validated as a predictor of any individual. It is a rehearsal and decision-support tool. Please read the following as part of these terms, not as marketing:

• Outputs are scenario estimates and directional guidance. They are not guarantees, forecasts of fact, or professional, legal, financial, or HR advice.
• You remain solely responsible for your decisions and for how you act on what a simulation shows. The output informs a decision; it does not make one.
• Profiles are anonymous by design, using role-coded labels and masked identifiers, with no personal identifying information used in the model. Outputs must not be used to make or justify decisions about any identifiable individual, including hiring, firing, promotion, discipline, compensation, or performance evaluation. You agree not to attempt to re-identify any individual from a profile or output.

4.Acceptable use

You may use the site and the portal for their intended purpose: learning about submove, requesting a simulation, and reviewing engagements that belong to your organization. You agree not to:

• access, or try to access, data, accounts, or engagements that are not yours;
• probe, scan, or test the security of the service, or bypass any access control, without our prior written permission;
• disrupt or degrade the service, or place an unreasonable load on it, including through automated scraping of the portal;
• copy, reverse-engineer, or attempt to derive the underlying model or methodology;
• use the service to break the law, infringe someone's rights, or in any way prohibited by Section 3 above; or
• upload material you do not have the right to share, or that contains malware.

5.Accounts and security

Sign-in to the portal is passwordless. We email a single-use magic link, valid for a limited time, to your invited address; there is no password to set or remember. You can opt in to stay signed in, in which case a session token is kept in your browser. You are responsible for the security of the inbox and device you use to sign in. Keep your magic links private, do not forward them, and sign out on shared devices. Tell us promptly if you believe your access has been compromised. You can read more in our security overview.

6.Customer data and ownership

"Customer data" means the material you provide for an engagement: client-provided files, intake and self-assessment responses, the structure of your organization, and the inputs to a simulation run. As between us, your customer data remains yours. We claim no ownership of it.

You grant us a limited, non-exclusive license to host, process, and use your customer data only to operate the service, run and deliver your simulations, and support your engagement. We do not sell your data and do not use it to train models for other clients or for advertising. We process customer data, and handle your account details, in line with our privacy policy, which forms part of these terms. You are responsible for having the right to share what you provide and for ensuring it is shared on an anonymized, role-coded basis consistent with how submove is designed to be used.

7.Intellectual property

The submove engine, its methodology, models, the site, the portal, and the design and structure of the deliverables are the intellectual property of submove and its licensors. Subject to these terms, we grant you a non-exclusive, non-transferable right to use the outputs we deliver to you for your own internal decision-making. You may not resell or redistribute the outputs, remove attribution, or present our methodology as your own. We may use aggregated, anonymized, and de-identified learnings to improve the service, in a form that does not identify you, your organization, or any individual.

8.Confidentiality

Each party may receive non-public information from the other in the course of an engagement. Your customer data and engagement materials are your confidential information; the submove engine, methodology, and non-public materials are ours. Each party agrees to protect the other's confidential information with reasonable care, use it only to perform under these terms or a related engagement, and not disclose it to others except to those who need it and are bound by similar obligations. This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law, in which case the party will give reasonable notice where it is allowed to.

9.Engagement and fees

submove is delivered as a consulting-led engagement. The scope, deliverables, fees, payment terms, and duration of your engagement are set out in a separate written agreement, statement of work, or order between you and us; we do not publish pricing. These terms apply alongside that agreement. Nothing on the public site is an offer to contract on particular commercial terms.

10.Disclaimers; no warranty

The simulation is decision support, not a guarantee of outcomes. To the fullest extent permitted by law, the site, the portal, and the simulation outputs are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any output will be accurate, complete, or suitable for a given decision. You remain responsible for your decisions and for how you act on what a simulation shows.

11.Limitation of liability

To the fullest extent permitted by law, submove will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of the site, the portal, or the simulation outputs, even if we have been advised of the possibility. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms or the service will not exceed the fees you paid to us for the engagement giving rise to the claim in the twelve months before the event that gave rise to it. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, such as for fraud or for death or personal injury caused by negligence.

12.Indemnity

You agree to indemnify and hold harmless submove and its people from any third-party claims, losses, and reasonable costs arising out of your breach of these terms, your misuse of the service, your use of an output to make a decision about an identifiable individual contrary to Section 3, or your provision of customer data that you did not have the right to share.

13.Term and termination

These terms apply for as long as you use the site or hold portal access. We may suspend or terminate your access if you breach these terms or an acceptable-use rule, if required by law, or when your engagement ends. You may stop using the service at any time, and either party may end an engagement as set out in the relevant written agreement. On termination, your right to access the portal and to use the outputs for new decisions ends; the sections that by their nature should survive, including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnity, will survive. We handle return and deletion of customer data in line with our privacy policy and any data processing addendum.

14.Governing law and disputes

These terms, and any dispute arising out of or relating to them or the service, are governed by the laws of Romania, without regard to its conflict-of-laws rules, and the courts of Romania will have exclusive jurisdiction, except where applicable law requires otherwise.

15.Changes to these terms

We may update these terms from time to time. When we do, we will revise the "last updated" date at the top of this page, and, for material changes affecting an active engagement, we will give reasonable notice. Continued use of the site or the portal after a change takes effect means you accept the updated terms.

16.General

If any part of these terms is found unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. These terms, together with the privacy policy and any written engagement agreement, are the entire agreement between us on this subject and replace any earlier understanding.

17.Contact

Questions about these terms can go to contact@submove.io. For privacy requests, contact privacy; for security matters, see our security overview.